Refund policy
At MiniRevs, we are committed to delivering high-quality collectible models. Please review our policy carefully before making a purchase.
🔁 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused, in its original condition and packaging
- The item must not be damaged due to misuse or handling after delivery
- Proof of purchase is required
🚫 Non-Returnable Items
The following items are not eligible for returns or refunds:
- Custom orders or personalized products
- Items marked as final sale
- Products that have been used, damaged, or altered after delivery
💸 Return Shipping
- Customers are responsible for return shipping costs
- We do not provide prepaid return labels
- Original shipping costs are non-refundable
🔄 Restocking Fee
All approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.
📩 Return Process
To initiate a return, you must contact us at:
Include:
- Your order number
- Reason for return
- Photos (if applicable)
⚠️ Returns sent without prior approval will not be accepted
📦 Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will offer one of the following solutions:
- Replacement (preferred)
- Partial refund
- Full refund (if applicable)
💳 Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 2–5 business days
- Refunds are issued to the original payment method
⚠️ Chargebacks & Disputes
We are committed to resolving issues quickly and fairly.
By purchasing from us, you agree to contact us first at main@minirevs.com before opening any dispute or chargeback.
- Chargebacks filed without prior contact may be considered fraudulent
- We reserve the right to dispute all chargebacks with evidence, including delivery confirmation, communication history, and this policy
📍 Additional Conditions
- Orders with incorrect or incomplete shipping addresses provided by the customer are not eligible for refunds
- Refused or unclaimed packages are not eligible for full refunds
- We are not responsible for delays caused by shipping carriers, customs, or external factors beyond our control
📬 Contact
For any questions, please contact us:
